Refund policy
Refund & Return Policy
At Farm Fresco, we are committed to delivering high-quality millet-based food products and ensuring a smooth customer experience. If you are not completely satisfied with your purchase, we offer a simple and transparent return and refund process as outlined below.
1. Return Eligibility
- Returns are accepted within 30 days from the date of delivery.
- Products must be unused, unopened, and in their original packaging to be eligible for return.
- There are no final sale items, and all products are eligible under this policy.
2. Free Return Shipping
- We offer free return shipping on all eligible returns.
- Once your return request is approved, our team will arrange for pickup or guide you through the return process.
3. No Restocking Fee
- We do not charge any restocking fees.
- You will receive a full refund for eligible returned products.
4. How to Request a Return or Refund
To initiate a return, please contact us within the 30-day window:
📧 Email: ask@farmfres.co
Kindly share the following details:
- Order ID
- Product Name
- Reason for return
- Images (if applicable)
Our support team will review your request and respond within 2 business days.
5. Refund Process
- Once the returned product is received and verified, refunds will be processed within 4–5 business days.
- Refunds will be issued via the original payment method.
- For Cash on Delivery (COD) orders, refunds will be processed via UPI or bank transfer after confirmation of details.
- You will receive a confirmation once your refund has been initiated.
6. Cancellations
- Orders can be canceled before dispatch.
- Once the order is shipped, cancellation is not possible, but you may initiate a return after delivery.
For cancellations, contact us at:
📞 +91 91115 85000
📧 ask@farmfres.co
7. Our Commitment
We aim to provide a seamless and fair return experience while complying with applicable consumer protection guidelines. Your satisfaction remains our priority.
