FAQs
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What are millets, and why should I include them in my diet?
Millets are ancient grains cultivated in the Indian subcontinent for over 5,000 years. They are hardy, rain-fed crops requiring minimal water and soil fertility. Nutritionally, millets are rich in fi ber, vitamins, and minerals, and they have a low glycemic index, making them benefi cial for weight management and overall health.
Are your products gluten-free and suitable for specific dietary needs?
Yes, our products are gluten-free and cater to various dietary requirements. They are diabetic-friendly, thyroid-friendly, and suitable for individuals aiming for weight management.
Do your products contain preservatives or artificial additives?
No, our products are free from preservatives, artificial flavors, and chemicals. We focus on providing natural, wholesome food options.
How should I store the products after opening?
Once opened, transfer the contents to an airtight container and store them in a cool, dry place to maintain freshness.
How can I track my order?
You can track your order by entering your Order ID and billing email on our Order Tracking page: https://farmfres.co/order-tracking/
What is your shipping policy?
We offer free shipping on all orders. Deliveries are typically made within 3-7 working days.
What is your return and refund policy?
Our return and refund policy adheres to the Consumer Protection (E-Commerce) Rules, 2020. For any disputes regarding cancellations or refunds, please contact our customer support team at ask@farmfres.co.
How can I contact customer support?
You can reach us via email at ask@farmfres.co or call us at +91 91115 85000. Our customer support is available from 8:00 AM to 10:00 PM, Monday to Saturday.
Do you offer any discounts for first-time customers?
Yes, use the coupon code #welcometothemilletary to get 15% off on your first order.
Are your products suitable for children and the elderly?
Absolutely. Our millet-based products are nutritious and easy to digest, making them suitable for individuals of all age groups.
Do you have combo packs or subscription options?
Yes! We offer specially curated combo packs for South Indian, North Indian, and Kids’ preferences. Subscription models are also being introduced for regular deliveries.
Where are your products made?
All our products are proudly made in India using responsibly sourced, high-quality ingredients. We support local farmers and traditional food processing methods.
How do I know which product is right for me?
Each product page includes detailed benefi ts and suitable health goals (e.g., weight loss, diabetic-friendly). If you need personal help, contact our support team, and we’ll guide you.
Can I gift Farm Fresco products to someone?
Absolutely! You can ship directly to someone else’s address and even add a personalized note during checkout.
Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available on select pin codes. You will see the option at checkout if it's applicable for your location.
What if I miss my delivery?
If you're unavailable during the fi rst delivery attempt, our logistics partner will make up to two more attempts. You can also contact customer support to reschedule.
How do I apply a discount code?
At checkout, there will be a fi eld labeled “Discount Code” — just enter your code and click “Apply.” Only one code can be used per order.
Are your products certified or lab-tested?
Yes, all our products undergo quality checks and are manufactured in FSSAI-certifi ed facilities to ensure safety and nutritional integrity.
How can I leave a review or give feedback?
You can leave reviews on each product page. We love hearing from you! Feedback helps us improve and bring you better experiences.